Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number.

You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

Click here to track your order under your online account.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible by calling 01933410022.

We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

We offer a variety of convenient payment methods to make your shopping experience seamless.

Accepted payment methods include major credit cards, Apple Pay, Shop Pay, and Klarna (on selected items).

Yes, you may collect your order. Just let a member of the team know by giving us a call on 01933 410022 as soon as your order has been placed so that we can get this ready for you.

Our address is:

Lexicon House
Station Road
Irthlingborough
Northants
NN9 5QF

You can easily access your invoice history by heading to your online account.

Click My Account to view or download your invoices.

Orders with available stock – received and paid for Monday to Friday before 1pm will be dispatched on that day for delivery the next working day excluding bank holidays. (Mainland UK. Excludes furniture and drop ship items)

Orders received over a weekend, or after a bank holiday, please allow a couple of extra working days for delivery. e.g. Ordered on Saturday or Sunday, delivery will be Tuesday/Wednesday/Thursday. 

At times of high volume, our delivery times may also increase. We do everything we can to get your order out to you as quickly as possible, if you have an urgent request please do let us know, we will try and accommodate you.

You will get FREE delivery when you spend £65 plus vat (£78 inc) (Mainland UK. Excludes furniture and drop ship items).

Shipping for furniture and dropship items is charged at cost and is dependent on how near or far you are from our warehouse in Northamptonshire. The cost will be calculated at the checkout.

Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.

If your location does not appear at the checkout, just get in touch and our team will be more than happy to help you.

Click here to head to our delivery page, for more detailed information,

If you’re not 100% happy (we’re pretty sure you will be) you can return your items within 15 days

YES, that’s right 15 days! – with no questions asked and no hard feelings either!

Please make sure the item and packaging are in a perfect resalable condition and in the original packaging.. (How you would expect to receive your items!)

IMPORTANT: A return cannot be made without the original packaging. Disposal of the packaging is acceptance of the goods. PLEASE KEEP YOUR PACKAGING.

Simply head to your account to submit a return request. You must return your item within 15 days of accepting your delivery.

Click here to go to your account to make your return.

Please wrap your item as securely as possible so that everything is tickety-boo when it arrives back at our warehouse.

Remember to write your Sales Return Number on the outside of your parcel. This will help us to speed up your refund.

Furniture and equipment returns will encounter a 25% restocking fee.

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.

Furniture and equipment returns will encounter a 25% restocking fee.

For more information, visit our Returns page.

We stand behind the quality of our products and offer warranty on all electrical purchases.

The exact warranty period will be clearly displayed on each individual product page.

Please contact info@salonserve.com giving your sales invoice number, your address, contact details, and a summary of the problem.

Our friendly team will get back to you as soon as possible.

Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities.

Our bulk buy pricing is tiered, meaning that the more units you order, the lower the per-unit cost.

To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team by emailing info@salonserve.com

Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfilment process.

The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team by emailing info@salonserve.com

Our Rewards & Loyalty Scheme is simple, straightforward, and designed to help you save more as you shop. 

Here’s how it works:

Shop & Earn

• Free Automatic Opt-In: Start earning points instantly!
• 1 Point for Every £1: Earn a point for every pound you spend online with us.

Redeem & Save

• 1,000 Points = £100 Voucher: Once you’ve racked up 1,000 points, you can redeem them for a £100 voucher to use against a future order of £100 or more. The £100 voucher can be used against over 800 products - check out our 'redeemable' collection here!

Quick & Easy

• Simple Redemption: You’ve got 180 days to use your £100 voucher.
• Straightforward Limits: Your voucher must be used in one transaction so we would recommend using it on an order of £100 or more to get the most out of it! As long as it gets used within the 180 days from redemption, The £100 voucher can be used against products from the 'redeemable' collection only.

Keep An Eye On The Clock

• Points last forever, as long as you make a purchase from us at least every six months. If no order is placed within a six month window, all unredeemed points will expire.
  

Unlock Your Voucher

• Threshold Requirement: Hit 1,000 points, and convert these into a £100 voucher.

Points last forever, as long as you make a purchase from us at least every six months. If no order is placed within a six month window, all unredeemed points will expire.

Once your points have been redeemed and converted into your £100 voucher, you’ve got 180 days to use it.

You will earn one point for every £1 you spend online with us. Points cannot be earnt via orders placed over the phone.

• No Stacking Discounts: Vouchers cannot be used with any other discount codes.
• Online Exclusive: Points can be earned through online orders only, and vouchers can be redeemed through online orders only.
• SalonServe Range: The £100 voucher can be used against products from the 'redeemable' collection only.

No - it does not cost anything to join our loyalty rewards scheme.

As soon as you place your first online order, you will be automatically opted-in to the scheme and will start earning points instantly!

You can use your £100 voucher against hundreds of products. Click here to view over 800 redeemable SalonServe products.

You may call us direct on 01933 410022, we love hearing from you and always look forward to a chat.

Our office opening hours are:

Monday - Thursday: 9am - 5:30pm

Friday: 9am - 5pm

Our postal address is:

Lexicon House
Station Road
Irthlingborough
Northants
NN9 5QF

You can update and manage all your personal details under your online account.

Click here to access you account.

Yes. Our full range of beauty and spa products is carefully selected for use in salons, spas, and mobile beauty businesses. Whether you’re performing facials, massages, waxing or eye treatments, you can trust our professional-grade products to deliver exceptional results.

Yes, many of our products are manufactured in the UK and we maintain a strong commitment to cruelty-free beauty. Supporting ethical and local production is at the heart of what we do.

Right here at SalonServe - your trusted UK beauty wholesaler since 1994. We stock over 5,000 professional beauty supplies including skincare, waxing, massage, nail, and tanning products. All our items are cruelty-free and many are proudly made in the UK.

Head to our Private Label page to find all information regarding this service.

If you can't find the answer you're looking for, you can call us 01933 410022 or email info@salonserve.com